This policy explains what personal information Auto Market World collects, why we collect it, who we share it with and the choices you have. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s anti-spam legislation (CASL). Last updated October 3, 2026.
The short version: we collect what a booking or a request needs, we share it with the shop you book or hire and no one else except the services that run the site for us, we don’t sell it, we don’t use advertising trackers, and you can ask to see, correct or delete it at any time.
Who is responsible
Auto Market World, 100 King Street West, Suite 5600, Toronto, ON M5X 1C9, is responsible for the personal information on this site. Our Privacy Officer answers questions and requests at hello@automarketworld.com (subject line “Privacy”).
What we collect
When you browse
- Your postal code, if you enter one, to show shops within reach. It is kept on your device in a cookie; see our cookie policy.
- Technical information our servers log with every request: IP address, browser type, the page asked for and the time. We use it to keep the site secure and working.
When you book
- Your name, e-mail address and phone number, so the shop and we can reach you about the booking.
- Your vehicle: type, make, model, year, fuel, transmission and, if you give them, the licence plate and odometer reading.
- What you booked: the offers or services, their prices at the time, the day and the window, and any notes you write.
- For mobile service, the address where the technician should come.
When you post a request
- The service and your description of the job, your vehicle, your budget, where and when you need the work, your postal code and, if you give one, a phone number for the shop you hire.
- The bids shops send you, which one you accepted, and your messages with the shop you hire.
When you buy a car or ask for one
- The cars you save, the visits you book (like any appointment) and, for a ”Find me a car” request: what you want, your budget, your timeline, a trade-in if you have one, your postal code, how far you would travel and your phone number; the offers dealers send you and which ones you accept.
When you ask for a car part
- Your vehicle (the year, make, model, trim and, if you give it, the VIN), the part, the side and quantity, used or new, a part number, your notes, how you want it, your budget if you give one, your postal code, the area and the sort you chose, and your phone number; the quotes sellers send you and which one you accept.
When you ask about financing
- Your name, e-mail address, phone number and postal code; the vehicle and the amounts (price, down payment, trade-in, term); and what you tell us about your credit (your own estimate), your employment, your monthly income and your housing, if you give them. The date you agreed that we may share the request with lenders. We never ask for your social insurance number or banking details.
When you create an account
- Your e-mail address and a password (stored only as a one-way hash, never readable, not even by us), your name and optionally a phone number.
- Your saved vehicles, your appointments, your requests, your messages with shops and your reviews.
When you subscribe to flyer alerts
- Your e-mail address and postal code, and the date and IP address of your confirmation (proof of consent, as CASL requires).
When you run a shop
- Your business details, which are public on your shop page; the name, e-mail and phone of the account holder; your prices, flyers, windows and settings.
Why we use it
- to show you shops, flyers and prices near you;
- to send your booking to the shop, and to send you confirmations, changes, reminders (24 hours and 2 hours before) and a single review invitation after a completed appointment;
- to show your request to the shops near you that do the work, to send you their bids and to tell you, and them, what happens next;
- to send a part request to the parts sellers in the area you chose, and to send you their quotes;
- to let you and the shop exchange messages about a booking or a job you hired it for;
- to publish reviews under your first name and last initial (for example “Jordan M.”);
- to prevent fraud and abuse, and to keep the site secure;
- to understand, in aggregate, how the service is used so we can improve it;
- to meet our legal obligations.
We don’t use your information for anything else without asking you first. We don’t send marketing e-mail unless you asked for it (flyer alerts), and every such e-mail has a one-click unsubscribe link.
Who we share it with
- The shop you book. It receives your name, contact details, vehicle, what you booked, your notes and, for mobile service, your address. Shops must use this only for your booking.
- Shops near you, when you post a request. The shops that do that service within reach of your area see the job, your vehicle, your budget, your timing, your area (the city and the first three characters of your postal code, like “Mississauga (L5B)”) and your first name and last initial. They don’t see your full postal code, e-mail address or phone number.
- The shop you hire from a request. It also receives your full name, e-mail address and phone number, so it can arrange the work with you, and the messages you send it. Shops must use this only for that job.
- Dealers near you, when you post a “Find me a car” request. The dealers within the distance you chose see your wish, your budget, your area (the city and the first three characters of your postal code) and your first name. A dealer whose offer you accept also receives your full name, e-mail address and phone number, to arrange a visit. A dealer you book a visit with receives what any shop receives for a booking.
- Parts sellers near you, when you ask for a part. The parts sellers within the area you chose that cover your make see the vehicle (with the VIN if you gave it), the part, your notes, your budget, your area (the city and the first three characters of your postal code) and your first name. The seller whose quote you accept also receives your full name, e-mail address and phone number, to arrange the part with you.
- Lenders, when you ask about financing. With the consent you give in the finance form, our staff share your request (your contact details and what you told us about the vehicle, the amounts, your credit, employment, income and housing) with up to three lenders in our network so they can contact you with an offer. They use it under their own privacy policies.
- Service providers who run parts of the site for us, under contracts that require them to protect it and use it only for us: our hosting provider (servers and database) and our e-mail delivery provider. Some may store or process information outside Canada, where it is subject to the laws of that country.
- Authorities, when the law requires it.
- A buyer or successor, if Auto Market World is ever sold or merged, under the same protections.
We never sell or rent personal information, and we don’t share it with advertisers or data brokers.
How long we keep it
- Accounts: while the account is open. When you delete it, we delete or anonymize your information within 30 days, except what we must keep by law.
- Bookings made as a guest: 24 months after the appointment date, then deleted or anonymized.
- Requests: while your account is open. Deleting your account deletes your requests, with their bids and conversations.
- Booking records shops rely on (what was booked, when, at what price) stay with the appointment for as long as the shop’s account exists, so the shop can answer questions about work it did.
- Flyer alerts: until you unsubscribe. An alert you never confirmed is deleted after 7 days.
- Server logs: 30 days.
- Reviews: while the shop is listed, unless you ask us to remove yours.
Your choices and rights
You can:
- see the personal information we hold about you, and get a copy;
- correct anything that is wrong (most of it directly in My account);
- withdraw consent, for example by unsubscribing from alerts or switching off reminders, with the consequences explained (without a phone number, a shop may not be able to reach you on the day);
- delete your account and ask us to remove your reviews;
- complain to us, and if we don’t resolve it, to the Office of the Privacy Commissioner of Canada.
Send requests to hello@automarketworld.com. We answer within 30 days, and we may ask you to confirm your identity first.
How we protect it
- Everything travels over an encrypted connection (HTTPS).
- Passwords are stored as one-way hashes; session cookies can’t be read by scripts on the page.
- Guest bookings are opened with a private link that carries a long random key; the booking code alone is not enough.
- Staff access is limited to the people who need it, and every change to an appointment is logged.
No system is perfectly secure. If a breach creates a real risk of significant harm to you, we will tell you and the Privacy Commissioner, as the law requires.
Children
Auto Market World is not directed at children under 16, and we don’t knowingly collect their information.
Changes
We will post any change to this policy here with its date, and e-mail account holders about changes that matter.